The Knowledge Base is where your company stores operational knowledge — instructions, policies, and procedures that staff need during work.
What you can do here
- Create and organize Pages — see Create a Page
- Group content into Libraries and Clusters — see What is a Library?
- Find content quickly — see Search the Knowledge Base
- Require staff to confirm they have read a Page
- Test staff knowledge with Tests
Key terms
- Library: a content area inside the Knowledge Base.
- Page: a document inside a Library.
- Cluster: a group of Pages, similar to a folder.